FAQ's

SHOPPING & SHIPPING

Do you ship internationally?
Yes, please choose your territory at checkout!

Where can I buy Tiffy & Tallulah?
Tiffy & Tallulah products are exclusively available on our website www.tiffyandtallulah.com

Can I change, update or cancel my order once I've placed it?
Email us at hello@tiffyandtallulah.com as soon as possible if you would like to cancel or change your order and we’ll do our best to get this amended. We aim to process orders as quickly as we can, but we’ll do our best to process your request where possible.

How can I check the status of my order?
You can view order status on your Account page.

How long does it take to ship?
Please allow 3-5 working days for your parcel to be arrive via Standard Delivery. 

By what time must I order for Next Day Delivery?
Next Day Delivery orders placed must be placed before 12pm (midday.)

How can I check the status of my order?
You can view order status on your Account page.

I'm having problems with the tracking.
It occasionally takes 1-2 business days for your shipment status to register with our carrier. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via hello@tiffyandtallulah.com

How can I edit my shipping address?
If your order is shipping to an incorrect address, please email hello@tiffyandtallulah.com as soon as possible and we’ll do our best to change this for you. If your parcel has already left with our carrier it will unfortunately be delivered to the address as given on the order. 

Can the delivery country be different from the billing country?
Unfortunately, no. In order for us to process and complete your order the country in the billing address must be the same as the delivery address. 


RETURNS & REFUNDS

How do I place a return or exchange?
If your Tiffy & Tallulah order didn’t arrive as expected, please reach out to us ASAP at hello@tiffyandtallulah.com with your order number and the product you'd like to exchange or return, letting us know your reasons. 

Please do note that we do not accept returns or exchanges for used or opened products, unless they’re shown to be unfit for use. For full details please refer to our terms of use. 

What’s your return policy?
If you’ve changed your mind about your Tiffy & Tallulah order that’s no problem at all - we accept returns within 30 days but please note your products must be unused and unopened. 

If your item is damaged or faulty, please let us know ASAP and we will arrange for a refund or exchange.

Please do note that we do not accept returns or exchanges for used or opened products, unless they’re shown to be damaged or faulty. 

To process your return, send us an email to hello@tiffyandtallulah.com letting us know your name, address and order number and we’ll help you place the return. 

For items that are not damaged or faulty, you will be refunded the full amount originally paid, minus the cost of postage, to your original form of payment. (Unfortunately we will not refund postage costs unless the product you received was damaged or faulty.)

How long does it take to process a return?
Please allow 5-10 working days for your refund to be processed.

What should I do if I receive the wrong product?
If you have received a product that looks different than the one you ordered, please send us an email to hello@tiffyandtallulah.com outlining the problem, giving your order number and we’ll be in touch ASAP to resolve this for you. 


PRODUCT SUITABILITY

Are Tiffy & Tallulah products safe for young skin?
Tiffy & Tallulah was lovingly created by a mum whose daughter wanted to be included in her beauty routines. All Tiffy & Tallulah skincare and cosmetic items have been formulated with young skin in mind and have been independently safety reviewed to make sure they are super-safe to use on children. We always choose our ingredients very carefully to make sure that our formulas are as gentle as possible and although there is nothing that would irritate very young skin, we do recommend that Tiffy & Tallulah products are used on children aged 3 and above. 

Are the accessories safe to use on very young children?
Like our skincare and cosmetic items, all Tiffy & Tallulah beauty accessories have been created with minis in mind. We have designed our range of accessories for young children and all of our products have been independently safety tested as suitable for children aged 3 and above. 

How can I find out more information about a product?
Full ingredient lists can be found on our product pages. If you would like further information about any of our products, specific ingredients or any other topic at all, please send a message to hello@tiffyandtallulah.com to talk to a member of our team. 

Are you vegan and cruelty-free?
Yes! We are proud to say that all of our products are approved under the Cruelty Free International Leaping Bunny programme, the internationally recognisable gold standard for cruelty free products. The Leaping Bunny programme requires cruelty free standards over and above legal requirements. All of our formulas are also vegan. 

I have an allergy – how do I know if the product is safe to use?
You can find a full ingredient list on each product page, but if you aren’t sure or have a question please send us a message at hello@tiffyandtallulah.com 

Where are Tiffy & Tallulah’s skincare products made?
Tiffy & Tallulah’s skincare and cosmetic items are made at our very own manufacturing site here in the UK.