Delivery & Returns
What are my shipping options?
We have multiple options to ensure your package arrives perfectly.
|Free UK standard delivery on a £75 spend||2-3 working days (Tracked & signed for)||Free|
|UK standard delivery on orders under £75||2-3 working days (Tracked & signed for)||£3.75|
|UK express delivery - Order before 12pm||Usually delivered within 1 working day (Tracked & signed for)||£5.50|
|International delivery||3-7 working days (Tracked & signed for)||£27.00|
Christmas wrapped up
Last shipping day for Christmas delivery
|UK standard delivery||20th December|
|UK express delivery||22nd December|
|Europe & Rest of the World - International delivery||13th December|
All orders dispatched on the last shipping day are not guaranteed to be delivered in time for Christmas when they enter the Royal Mail, DHL or FedEx system. All orders will be provided with a tracking number so customers can monitor delivery. If you have any queries, please contact customer service.
Last shipping day before Christmas
Orders will be dispatched up until 3pm on the 23rd of December. orders placed from 3pm on the 23rd of December to the 28th of December will be dispatched on the 29th of December.
New Year orders
All orders placed from the 29th of December to the 3rd of January will be dispatched on the 4th of January when normal warehouse hours resume.
Do you ship internationally?
Yes, at the checkout there are international shipping options for customers outside of the UK.
If you are purchasing from Europe please note that due to Brexit new charges in regards to customs fees and VAT charges have now been put into place as items cross the border from the UK into the EU. You may be charged import VAT (estimated 20-27% of value), import duty (% depending on items orders) and a customs fee before being able to receive your parcel. You will have to pay on receipt of the parcel into the country, with payment to your local delivery company. These fees are not allocated or charged by Tiffy & Tallulah and unfortunately cannot be covered by us at this time.
How long does it take to ship?
For UK based orders expect 2-3 working days for your parcel to be arrive if you’ve chosen UK standard delivery. If you want your parcel sooner, please chose the express delivery option that arrives usually within one working day. Orders placed need to be placed before 12pm to arrive next day on an express delivery. We ship Monday to Friday, excluding Bank Holidays.
By what time must I order for next day delivery?
Express delivery orders placed must be placed before 12pm (midday.)
RETURNS & REFUNDS
How do I place a return or exchange?
If your Tiffy & Tallulah order didn’t arrive as expected, please reach out to us ASAP at email@example.com with your order number and the product you'd like to exchange or return, letting us know your reasons.
What’s your return policy?
If you’ve changed your mind about your Tiffy & Tallulah order that’s no problem at all - we accept returns within 30 days but please note your products must be unused and unopened.
If your item is damaged or faulty, please let us know ASAP and we will arrange for a refund or exchange.
Please do note that we do not accept returns or exchanges for used or opened products, unless they’re shown to be damaged or faulty.
To process your return, send us an email to firstname.lastname@example.org letting us know your name, address and order number and we’ll help you place the return.
For items that are not damaged or faulty, you will be refunded the full amount originally paid, minus the cost of postage, to your original form of payment. (Unfortunately we will not refund postage costs unless the product you received was damaged or faulty.)
How long does it take to process a return?
Please allow 5-10 working days for your refund to be processed.
What should I do if I receive the wrong product?
If you have received a product that looks different than the one you ordered, please send us an email to email@example.com outlining the problem, giving your order number and we’ll be in touch ASAP to resolve this for you.